ABOUT MY ORDER
How to buy online ?
If you want to buy online, nothing could be simpler.
Select the jewelry you want to buy, the pages of these products must have the "Add to cart" button.
If this is the case, add all the products in your basket, for rings and bracelets you will have to select a size, then click on "confirm my order". Then fill in your billing and delivery information and proceed to payment.
Take your payment card (Visa, Mastercard, Amex, etc.), fill in your information and click on “validate payment”.
From then on, you will receive a confirmation email which will certify that your order has been taken into account.
Why create an account ?
Creating an account allows personalized tracking of your orders. You will have the opportunity to track your order. This will also allow us to contact you in the event of an unforeseen event concerning your order, such as the unavailability of a jewel, a delay in delivery or a personalized request.
Can I accompany my purchase with a personal message?
It will be possible for you during the validation of your basket to request a free gift wrapping to which you can add a personal message. This message can be printed directly by the Bäumer teams, or if you wish, we can send you a blank Bäumer card.
Is it possible to engrave a creation via the e-shop?
Engraving is available on a selection of jewels, these jewels are indicated with the mention "add an engraving". This engraving is offered in stick or English typography, with a maximum of 10 letters. Do not hesitate to contact us for any special request.
What should I do if my jewelry does not match my order?
A size guide is at your disposal so that you can choose your best size. All you need to do is print it out in A4 format and measure the size that suits you best.
I do not live in one of the countries mentioned in the T&Cs. Can I order via the e-shop and be delivered outside these countries?
It is quite possible to have it delivered to a country not mentioned in the T&Cs, contact us so that we can organize ourselves together.
What are the delivery costs and times?
Delivery will be free for orders over €1,000, delivery times are between 2 days and a week depending on the country.
If I buy several creations can I have them shipped to several addresses?
Unfortunately, it is not possible to ship two jewels from the same order to two different addresses. Do not hesitate in this case to make two different orders, you will be given two tracking numbers.
I bought a jewel on the Bäumer website. How do I know if my order has been shipped?
An email confirming the shipment of your order will be sent to you as soon as it leaves our premises. You will then be able to track your package with the tracking number that will have been communicated to you.
I have a gift delivered directly to the person receiving the gift. If she doesn't like the jewel, can she exchange it?
It is not always easy to choose a gift. For this reason, we accept that a person who received a gift the exchange, if it has the documents provided during the shipment and the original packaging. This person will also have to contact us within the legal timeframe authorizing the return of the jewel, i.e. 15 days.
What are the forms of payment accepted ?
Payment methods accepted are credit cards (Visa, Mastercard, Amex, etc.), please contact us if you wish to make a bank transfer.
Is my payment secure?
Payment on the Bäumer site is obviously secure.
I am not satisfied with my purchase, can I cancel, return or exchange it?
It is not possible to cancel an order, however it is possible to return it within the 15-day period provided for this purpose. You will be able to exchange a jewel only if the size is not suitable. However, it is not possible to return an item personalized with an engraving.
ABOUT THE WEBSITE
I cannot find the product I am looking for on the Bäumer website. What to do ?
Do not hesitate to contact us if you cannot find what you are looking for on our site. Many Bäumer creations are unique pieces, so some pieces may not be visible online, contact us and we will be happy to answer your requests.
What is the quality of the diamonds used on Bäumer jewellery?
Maison Bäumer uses GVS quality diamonds for its pavings.
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