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FAQ

About my order

How to buy online?

If you want to buy online, nothing is simpler.
Select the jewels you want to buy, the pages of the products you like should have the “Add to Cart” button. If this is the case, add the products to your cart, you will have to select a size for rings and bracelets, and then click on “Proceed to checkout”.
Fill in your billing and shipping details and proceed to payment. Take your debit card (Visa, Mastercard, Amex…) and fill in your information before validating the payment.
Once you validate, you will receive an order confirmation that will attest that your order has been taken in account.

Why should I create an account?

Creating an account allows a better follow up of your orders, and to track them. This is also useful for us in case of unavailability; delay in the delivery or for us to be able to respond to a personalized demand.

Can I add a personal message to my order?

During checkout, you have the option to ask for a gift packaging, to which you could add a personal message. This message will be printed directly by Bäumer’s team, but if you prefer we can alternatively send you a blank card.

Is it possible to engrave a creation online?

Engravings are available only on a selection of jewels, these jewels are indicated with the “add an engraving” button. The engraving can be done in an italic or straight typography, with a maximum of 10 letters. Do not hesitate to contact us if you have a particular demand.

What should I do if the jewels do not correspond to my order?

Please excuse us if your jewels don’t correspond to your order. Do not hesitate to contact us in order to organize a delivery of the jewel you ordered, and the return of the incorrect one. You of course won’t be charged for the shipment of this order.

How do I choose the size of my jewel?

A sizing guide is available online in order to help you choose the best size for your rings and bracelets. You just have to print the sizing guide A4 format and to measure the size that best suits you.

About the delivery

I live in a country not mentioned in the Terms & Conditions. Can I order online and be delivered outside this country?

It is of course possible to be delivered in a country not mentioned in the CGV, do not hesitate to contact us so we can find a solution together.

What is the delivery time and cost?

We are pleased to offer you the delivery for orders over 2 000€, the delivery time will be from 2 to 7 days depending on the countries.

If I buy more than one jewel, can I get them delivered to different addresses?

It is unfortunately not possible to send two jewels from a same order at two different addresses. Do not hesitate in this case to make two orders and we will send you two tracking numbers.

I bought a jewel on the Bäumer website. How do I know if the order is being shipped?

An email confirming the shipment of your order will be sent once it leaves our offices. You will then be able to track your parcel with the tracking number sent.

I want to deliver a gift directly to the person receiving the gift. If the person doesn’t like the jewel, will they be able to exchange it?

It's not always easy to choose a gift. For this reason, we accept that a person who has received a gift can exchange it, if they have the documents provided at the time of shipment and the original packaging. This person will also have to contact us within the legal time limit authorizing the return of the jewel, which is 15 days.

About the payment

What are the accepted payment methods?

Visa, Mastercard and Amex are accepted on the website. Do not hesitate to contact us if you want to proceed to a wire transfer.

Is my payment secured?

The payment on Bäumer website is of course secured.

About the returns

I am not happy with my order can I cancel, return or exchange it?

It is not possible to cancel an order; however, it is possible to return it in the legal 15 days provided. You may exchange a jewel only if the size doesn’t fit. It is not possible to return an engraved jewel.

About the website

I can’t find the product I want on Bäumer’s website. What should I do?

Do not hesitate to contact us if you don’t find what you are looking for on the website. A lot of Bäumer creations are unique pieces, so it is possible that certain pieces won’t be visible online. Contact us and we would be delighted to answer your questions.

What quality are the diamonds used in Bäumer’s creations?

Maison Bäumer uses only GVS quality diamonds for its pavage.

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