Deliveries and returns
The delivery of Bäumer jewelry is secured and offered for orders above 2000€. Delivery is between 2 days and one week depending on the country, our carrier will then offer you a delivery time slot to your home. An email confirming the shipment of your order will be sent once it leaves our offices. You will then be able to track your parcel with the tracking number sent.
Please specify the reason of your return request and the order number in the order confirmation email or in your invoice. Our team will respond as soon as possible to your request, will accompany you in the repackaging of your package and will organize with our carrier its recovery.
As soon as we receive your package, you have 14 days to contact us, make your return or transform it into a purchase voucher.
Only creations purchased via our e-commerce can be returned or exchanged through this means. You can also make your return with us directly in the Place Vendôme boutique.
Please note that we will not accept returns if the seal label on the jewelry is peeling, missing, or if it shows signs of peeling. Likewise, engraved or personalized creations cannot be returned or exchanged.