DELIVERY AND RETURNS
Delivery of Bäumer jewelery is secure and free for orders over €1000. Delivery times are between 2 days and a week depending on the country, our carrier will then offer you a delivery slot to your home. An email confirming the shipment of your order will be sent to you as soon as it leaves our premises. You will then be able to track your package with the tracking number that will have been communicated to you.
Please specify the reason for your return request as well as the order number present in the order confirmation email or in your invoice. Our team will respond to your request as quickly as possible, will accompany you in the re-packaging of your package and will organize its recovery with our carrier.
Upon receipt of your package, you have 14 days to contact us, make your return or transform it into a voucher.
Only creations purchased via our e-commerce can be returned or exchanged this way. You can also make your return with us directly in the Place Vendôme store.
Attention, we will not accept returns if the seal label on the jewel is detached, missing, or if it shows signs of detachment. Similarly, engraved or personalized creations cannot be returned or exchanged.